Description : Donor Support Manager. Company : Habitat for Humanity. Location : +4 locationsRemote
Habitat for Humanity International (HFHI) is currently seeking a talented professional for the role of
Donor Support Manager. The Donor Support Manager (DSM) is an essential resource to the implementation of new and existing individual donor relationships for the Major and Planned Giving teams.
This role is responsible for
assisting and supporting the frontline fundraisers in implementing strategy and executing day-to-day operational issues including but not limited to working with communications to produce proposals, stewardship reports, etc., as well as managing portfolios of open development officer positions. They will appreciate working in a strategic environment with metrics in place to help them achieve their annual goals.
Primary Responsibilities:
**Reporting to the Senior Development Officer – Major & Planned Giving, serve as a skilled project manager for interactions with donors, affiliates, and Habitat internal departments throughout development and implementation as requested by Individual and Planned Giving Officers.
**Collaborate with Major and Planned Giving Officers to develop an overall fundraising strategy to meet/exceed revenue goals; conduct all necessary donor research to create new proposals and implement plans that meet the needs of the donor relationship as defined by the frontline fundraiser, Directors, Senior Director, and/or VP of Individual Giving.
**Execute all duties necessary for the successful implementation of the donor relationship, including cross-functional collaboration with Finance, programmatic subject matter experts, Communications, Legal and other stakeholders, as appropriate.
**Other duties as assigned.
Project Execution & Monitoring:
**Hold primary responsibility for managing the day-to-day ongoing operational aspects of assigned reporting requests.
**Coordinate the identification and management of an extended support team (including Habitat affiliates, HFHI regional area staff & affiliates and HFHI internal departments) to successfully implement donor requirements and expectations.
**Execute all project management processes including managing SharePoint file system to host all documentation related to assigned donors.
**Collaboration with Finance to set up necessary project codes and financial reporting systems to monitor and report on program.
**Track respective donor interactions (meeting notes, emails, and important communications) and associated documentation in donor management database; subject to review by frontline fundraisers.
**Serve as internal project lead for all HFHI-sponsored events such as Carter Work Project, Habitat on the Hill, National Affiliate Conference, global donor engagement trips, etc. and work with communications dept. to disseminate information to frontline fundraisers for dissemination to donors on these events.
Evaluation & Reporting:
**Monitor and route monthly/quarterly financials to frontline fundraisers after reconciliation by HFHI Finance team; review quarterly outstanding pledges; inform area offices & international affiliates, as funds are available, when applicable.
**Actively participate in sharing of best practices with relevant stakeholders.
**Participate in department and organizational meetings, events, and initiatives.
**Other related duties as assigned by supervisor.
**Develop strong collaboration with major and planned giving teams through the development of business processes to streamline team effectiveness.
Job Requirements:
**Essential Duties and Responsibilities: Briefly state the duties of the role in 5-8 broad statements in order of importance. If possible, provide approximate % of time commitment required for each.
**Lead and monitor progress of monitoring compliance and probation staff who identify, and discipline affiliates based on parameters that include building/serving families, adherence to the QAC, good standing status and minimum insurance requirements. (30%)
**Conduct risk assessment reviews, sharing findings and implementing appropriate corrective action; move towards disciplinary action if corrective action not taken. Provide guidance and information to affiliates about options when they are uncertain about their future. (50%)
**Coordinate work with appropriate internal teams when affiliates are in crisis or desire to merge/disaffiliate/dissolve. Work with internal teams to stay abreast of policy changes and resources. (10%)
**Review Data, Analyze and make appropriate recommendations to the Associate Director as it pertains to the work of this group and other duties as assigned. (10%)
Minimum Requirements:
**Education: Bachelor’s Degree
Or equivalent experience (if applicable)
**Years of Related Experience: 2- 3 years
Knowledge, Skills & Abilities (please list top 5-7):
**Excellent communication skills, including the ability to write and speak clearly and effectively, and to listen, and an unusual capacity to engage, inspire and persuade.
**Superior analytical and organizational skills with excellent attention to detail and high degree of personal initiative.
**Ability to collaborate with others in a complex, matrix-structured, dynamic organizational environment.
**Demonstrated ability to manage complex tasks involving multiple stakeholders.
**Customer service oriented.
**Fundraising and/or significant customer service experience a plus.
**Ability to work well both independently and in a team environment.
**Demonstrated computer skills proficiency (Excel, Word, PowerPoint, and Microsoft Office).
Preferred Requirements (in addition to minimum):
**Prior experience interfacing with donors directly
**Fundraising database (Raiser’s Edge, Salesforce, BBCRM, etc)
**Desire to develop skillset towards a career in nonprofit resource development function
**Active support of HFHI Values:
- Humility – We are part of something bigger than ourselves
- Courage – We do what’s right, even when it is difficult or unpopular
- Accountability – We take personal responsibility for Habitat’s mission
